Turnaround, Shipping & Returns

This page summarises how turnaround, collection, delivery, cancellations and returns work at Express Print South Africa. It is a summary of our Terms & Conditions, which apply to every order. If anything here differs from the full Terms & Conditions, the full Terms & Conditions apply.

Turnaround times

STANDARD TURNAROUND TIME: From same day or next day up to 48 hours, or 3 to 7 working days or longer, depending on the product, artwork, finishing, quantity, supplier involvement and production method.

• When turnaround starts: only once payment has cleared, full order details have been supplied, and print-ready artwork has been received and approved. A proof of payment alone does not count as cleared funds.
• Same-day orders: payment must be made and cleared by 9:00 AM, and the proof approved within 1 hour. See our Same-Day Terms.
• Next-day and urgent orders: place them by 10:00 AM with payment and press-ready artwork. Next-day and two-day orders need proof approval within 2 hours.
• Design work: design requests add at least 24 hours to the timeline.
• Late or incomplete orders: orders that are late, incomplete, unpaid or without approved artwork may only start on the following business day.
• Business days: Monday to Friday, 8:30 AM to 5:00 PM. Weekends and public holidays are not production days unless we agree to them in writing.
• Estimates, not guarantees: all turnaround times are estimated completion times. Urgent and rush work is a priority attempt, not a guarantee, and may carry a rush surcharge.
• Longer lead times: special signage, bulk garments, packaging, large-format printing, special finishing, installations and outsourced or custom-manufactured goods may take longer.

Collection

Orders can be collected from our store at Rivonia Central, Oriental City, Corner Rivonia Boulevard and 9th Avenue, Rivonia, Sandton during business hours. Same-day orders are for collection only.

• Please collect your goods promptly once we notify you. Collection may be refused until payment is complete.
• Inspect your goods when you collect them, and report any visible issue straight away, before the goods are used, installed, worn or handed out.
• We do not offer long-term storage. Goods not collected within 30 days may be treated as abandoned and may be disposed of, recycled, resold, or stored at an extra charge.

Delivery and shipping

• Delivery can be arranged at an extra cost.
• Delivery times are estimates only. They can be affected by courier capacity, traffic, weather, strikes, road conditions, incorrect addresses, recipient availability and other third-party delays.
• For delivered orders, the agreed turnaround refers to when the order is ready for dispatch, not the courier’s final delivery time, unless we agree otherwise in writing.
• You are responsible for giving us accurate delivery details, contact numbers, access instructions and recipient information. We are not liable for failed or delayed deliveries caused by incorrect details.
• Unless agreed otherwise in writing, risk passes to you when the goods leave our premises or are handed to a courier, driver, installer or collection agent.
• Lost or damaged shipments: claims can only be made for shipments worth more than R500, and within 30 days of dispatch. We are not responsible for errors, omissions or damage caused by third-party couriers. If a package can’t be delivered because of an incorrect address you supplied, we will re-ship it to the corrected address at an extra shipping cost.
• We may complete, deliver or release an order in parts where practical. A delay in one part does not cancel the rest of the order.

Artwork and proofs

• Please supply correct, high-resolution, print-ready artwork (PDF, CMYK, correct size, with bleed and margins).
• Colours on screens, phones and digital proofs may differ from the printed result. A colour variation of up to 10% is normal in commercial printing unless paid colour matching has been agreed in writing.
• Once you approve a proof, you accept everything shown on it: wording, spelling, sizing, colours, images, quantities and contact details. Errors in an approved proof are your responsibility.
• Changes after approval may add costs and delay completion.
• Proofs: the first proof for each order is free (included in the printing price). Replacing files after the first proof has been sent costs extra for each replacement:
  • R50: banners, business cards, bookmarks, club flyers, collector cards, door hangers, event tickets, hang tags, postcards, rack cards, Rolodex cards, roll labels, stickers, table and tent cards, wide-format posters, window clings, window decals and yard signs.
  • R150: envelopes, flyers, letterheads, staggered-cut flyers and notepads.
  • R300: booklets, brochures, calendars, catalogues, CD and DVD packaging, mini menus, posters and presentation folders.
• Proof storage: after printing, proofs are kept for a maximum of 3 months and may then be deleted without notice.

Content and copyright

• You may only print trademarks, logos, service marks and copyrighted material (photos, artwork, text) that you own or have a licence to use.
• We do not print explicit language, pornography, or defamatory, threatening or unlawful content.
• You are fully responsible for all content you supply. We may refuse any job that we believe breaks these rules.

Broker and reseller accounts

• Broker accounts need a business email address (free web-based email addresses are not accepted).
• Brokers must place a minimum of 10 orders per month to keep the account active. Accounts with little or no activity may be converted to retail accounts.

Coupons

• Coupons cannot be applied to orders that contain custom quotes, direct marketing or mailing services.

Cancellations

• Before production starts: orders may be cancelled subject to a minimum 15% cancellation fee, plus any costs already incurred (artwork, administration, shipping, supplier charges, materials and special procurement).
• After production starts: orders cannot be cancelled without cost once artwork, sourcing, procurement, printing, manufacturing, outsourcing or setup has begun. Printed, branded, customised and personalised products are final sale once production has started, subject to applicable law.

Returns, defects and refunds

• Custom printed, branded, personalised or specially sourced goods cannot be returned because of a change of mind, an ordering mistake, wrong artwork you supplied, a missed event, or a result that isn’t shown on the approved proof.
• If you believe goods are defective, notify us in writing within a reasonable time. Include your invoice, proof of payment, the approved artwork, photos or videos, and a full explanation. We may need to inspect the goods or have them returned before considering a remedy.
• Claims may be rejected or limited if the goods have already been used, worn, installed, distributed, altered or exposed to weather.
• Where we accept that an error was caused by our production process and falls outside normal tolerance, we will offer a fair remedy. This may be a correction, repair, reprint, replacement, credit or refund. Reprints cover only the affected part of the order.
• No refunds are available on orders that have been processed, printed, branded, sourced or approved, except where the law requires it or management approves it. Approved refunds may take up to 30 days to process.
• Our liability is limited to the amount paid for the affected goods or services, unless the law requires otherwise.

Questions about an order? Email info@expressprint.co.za or WhatsApp +27 63 132 8088. Admin: 073 625 5637.