Express Print South Africa
No refunds. We make it right.
We work with clients who want real branding solutions, and who give us the time and patience to get it right. Everything we produce is made for you, so we fix problems instead of refunding them.
Why we don’t offer refunds
Every job we print, brand, embroider or install is custom-made with your name, your logo and your message. Once the materials are cut, printed or stitched, they can’t be used for anyone else or sold again. Paper, vinyl, garments, ink and machine time are already spent on your order.
That is why Express Print South Africa does not refund custom printed, branded, personalised, approved or specially sourced goods. Instead, we stand behind our work and put the effort into getting it right.
If we don’t get it right the first time,
we will get it right the second time.
When a mistake is ours (a production error outside normal printing tolerance), we correct, repair or reprint the affected items. We ask for your patience while we find the right solution.
What we will fix, and what we can’t
We make it right when
- The printing or branding doesn’t match your approved proof
- There is a production fault on our side (wrong size, wrong material, misprint)
- Items are damaged in our workshop before collection
- We supplied the wrong quantity, beyond normal tolerance
We can’t help when
- You change your mind after ordering or approving a proof
- Errors were in artwork you supplied or approved (spelling, numbers, logos, QR codes)
- The order was placed too late for your event or deadline
- Goods were already used, worn, installed, altered or handed out before the problem was reported
- Minor colour or batch differences within normal printing tolerance (up to 10%)
How we sort out a problem
Plan your branding well in advance
Most problems happen when there is no time left to fix them. Ordering early gives us room for proofs, changes and, if ever needed, a second run before your event.
| What you need | Order at least |
|---|---|
| Business cards, flyers, simple print | 2 to 3 working days before |
| Banners, pull-ups, signage | 5 working days before |
| Branded clothing and embroidery | 7 to 10 working days before |
| Corporate gifts, bulk or imported items | 2 to 4 weeks before |
| Events, launches, year-end functions | 3 to 4 weeks before |
Ready to plan your branding?
Talk to us early and we will help you get it right.
This policy forms part of our Standard Terms and Conditions (see clauses 62 to 78). Nothing in this policy limits any right you have under the Consumer Protection Act that cannot lawfully be excluded.
