Our Ordering Process
Everything starts from a Hello
Same Day Printing Excellence with Express Print in South Africa
EXPRESS PRINT SOUTH AFRICA
Order Process
Contact Information
| Department | Contact Person / Media | Details |
|---|---|---|
| Sales Department | +27 63 132 8088 – for all sales enquiries | |
| +27 67 741 0422 – for quotations, product advice, ordering | ||
| Admin Department | Phone | +27 73 625 5637 (not on WhatsApp) – for administrative queries, account/debtors, invoicing |
| General Enquiries | info@expressprint.co.za | |
| Website | URL | www.expressprint.co.za |
Location
Express Print South Africa
Shop L23, Rivonia Central, Oriental City Rivonia
Corner Rivonia Boulevard & 9th Avenue, Rivonia, Sandton 2128
(Opposite NewsCafe Rivonia)
Order Workflow
Here is our standard process from enquiry to delivery / collection:
| Step | Who’s Responsible | What Happens | Expected Timeframe |
|---|---|---|---|
| 1. Customer Enquiry / Quote Request | Customer → Sales Dept | Customer contacts us via WhatsApp, email, or in-person at Shop L23. Provide details: product type, quantity, artwork, size, colours, finishes, delivery or collection. | Within 1 business hour during business hours (or max same day) we acknowledge receipt. |
| 2. Quotation & Terms | Sales Dept | We prepare a detailed quote including: pricing, artwork specs & requirements, proofing (if needed), production lead-time, payment terms, delivery / collection charges. Send to customer for approval. | Within 1-2 business days depending on complexity. |
| 3. Artwork Submission / Approval | Customer & Sales / Design Team | Customer submits artwork files (spec sheet, fonts, linked graphics etc.) in acceptable format; if needed we provide a proof (digital proof or physical depending on job). Customer reviews and approves proof. Any changes communicated. | Allow up to 1 business day for simple jobs; more for complex design jobs. |
| 4. Order Confirmation & Deposit / Payment | Sales / Admin → Customer | Once proof is approved, customer confirms the order in writing (via email or WhatsApp). If required, a deposit or full payment is made according to terms. | Deposit/payment required before production starts. Time depends on agreement. |
| 5. Production / Printing | Production Team | We proceed to produce/print according to the approved proof and agreed specifications (materials, finishes, colour correctness, packaging etc.). | Lead-time depends on product: e.g. small prints may be same day or 24 h; larger or customised items maybe several days. We will confirm in the quotation. |
| 6. Quality Check | Quality Control Team | Before any job is dispatched or ready for collection, we check overall quality: colour, finishes, dimensions, edges, packaging. Any defects or mismatches are fixed. | Concurrent with production completion; delays only if corrections are needed. |
| 7. Delivery or Collection | Admin / Logistics Team | Customer is notified when order is ready. If delivery agreed, we arrange delivery (at agreed cost). If collection, customer picks up from Shop L23 during opening hours. | Customer informed, typically immediate if ready; deliveries scheduled in slots agreed. |
| 8. Invoice & Final Payment | Admin Department → Customer | Final invoice is issued (if not paid already). Outstanding amounts to be settled before or upon delivery/collection, per agreed terms. | Invoice issued at or just after job is ready; payment upon delivery or per credit terms if applicable. |
| 9. After-Sales Support | Sales / Admin | Any issues (damage, defects, colour mismatch etc.) reported by customer. We assess and provide remedy: reprint, refund or other as per company policy. Feedback is recorded to improve future jobs. | Please notify us within 2 business days of receiving order. Rapid resolution is our goal. |
Key Policies & Notes
Artwork Requirements: High resolution, correct colour mode (CMYK for print), embedded fonts or converted to curves, bleed and safe margins per product type. Files accepted: PDF, AI, EPS, high-res JPG/TIFF.
Proofs: Only after customer approves proof do we proceed to production. Changes after approval may incur additional charges or lead-time.
Production Times: Vary by order size, materials and finishing. Orders requiring special materials or finishing may take longer. Always check quoted lead times.
Payment Terms: We may accept deposit up front; full payment often required before delivery/collection unless explicit credit terms are agreed.
Delivery Charges: Based on distance, weight/size of order; delivery times dependent on courier schedule or in-house logistics.
Returns & Reprints: We stand behind our quality. Defects due to our error will be remedied at no cost. Customer error (artwork, late changes etc.) may incur cost.
Typical Timeline Examples
| Type of Job | From Quotation to Collection/Delivery |
|---|---|
| Small Prints (flyers, business cards) | 1-2 business days after artwork approval |
| Medium Jobs (banners, posters, signs) | 2-4 business days after artwork approval |
| Large or Specialized Jobs (vehicle wraps, specialty finishes, large format) | 5-10 business days or more, depending on materials and logistics |