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We reserve the right to update and revise this Quality Assurance Policy without prior notice to reflect changes in our policies, services and/or in response to our customers’ feedback. The “last updated” date, located at the top of this page, will be changed upon any revisions to the policy. When placing an order it is recommended to always review the Quality Assurance policy.
We make every effort to ensure that our printed products are on par with industry standards. For general inquiries regarding your print order, you may speak with one of our customer service representatives for clarification on the options available to you.
If you believe your print job is defective or has not otherwise met your requirements please contact Express Print, IN WRITING via email, within six (6) business days of receiving your order. If you do not contact us within this time frame it will be assumed that your job was satisfactory upon receipt and we will be under no obligation to review your order or provide a refund or reprint. Once you have contacted us within the above timeline, you will receive an email notification stating your order will be reviewed by our quality assurance department. We will then have five (5) business days, after the review email is sent to you, to decide on the appropriate resolution course.
The possible resolution course may be a reprint, a refund or we may require more information to verify the nature and/or severity of your product issue. If additional information is requested, it must be submitted within 6 days or we will be under no obligation to further review your order or provide a refund or reprint. We reserve the right to request samples of any allegedly defective merchandise prior to a resolution being determined.