Clear Communication at Express Print South Africa
Everything starts from a Hello
Clear Communication at Express Print South Africa
At Express Print South Africa, we believe that clear communication is the cornerstone of successful printing services. Our commitment to providing high-quality products is matched by our dedication to ensuring that our customers are informed and engaged throughout the entire printing process. This approach not only helps us deliver exceptional results but also fosters strong relationships with our clients.
Our Commitment to Timely Printing
We understand that time is often of the essence in the world of printing. That’s why we offer a 48-hour turnaround for many of our services, including scratch card printing, to meet your urgent needs. Whether you’re preparing for a promotional campaign, contest, or special event, our express printing services are designed to deliver high-quality results quickly and efficiently.
Artwork Submission Guidelines
To facilitate a smooth and efficient printing process, we have established comprehensive artwork submission guidelines. By adhering to these guidelines, you can help us ensure that your projects are completed on time and to your satisfaction:
Ready-to-Print Artwork
We strongly recommend submitting ready-to-print artwork. This means that your files should be in the correct format, dimensions, and resolution. We accept various file formats, including PDF, TIFF, and JPEG. If you have questions regarding file formats or need assistance with preparing your artwork, our customer service team is always available to help.
On-Time Payment
Timely payments are crucial for the smooth execution of your print job. We kindly request that you make payments on or before the due date to avoid any delays in processing your order. We offer multiple payment methods for your convenience, including online payments, credit card payments, and bank transfers.
Urgent Jobs
If you require an urgent job, please inform us as soon as possible. Early notification allows us to allocate resources effectively and prioritize your order accordingly. Please note that urgent jobs may incur additional costs, which will be communicated to you upfront.
Clear Funds
To initiate the production process promptly, it is essential that your funds clear immediately upon payment. Delays caused by pending or incomplete payments can impact your project’s timeline. We advise verifying with your financial institution that payments have been successfully processed.
Artwork Check and Proofreading
Before submitting your artwork, take the time to thoroughly check and proofread it. Ensuring that your files are free from errors, typos, and design issues will save time and improve the overall quality of your printed materials. For those who may need assistance, Express Print offers proofreading services for a fee.
Fostering Respectful Relationships
At Express Print South Africa, we value open communication and feedback from our clients. We are dedicated to fostering a respectful and healthy relationship with each customer. Your expectations and needs may vary, and we are committed to understanding and meeting those unique requirements.Our team is dedicated to delivering top-notch printing solutions while ensuring that you feel supported throughout the process. By working together efficiently, we can ensure that your projects are completed on time and exceed your expectations.
Contact Us
If you have any questions or need further assistance regarding your printing project—from file preparation to order tracking—please do not hesitate to reach out to our customer service team at 073 625 5637 or via email at info@expressprint.co.za.We genuinely appreciate your business and look forward to continuing our partnership with you. Thank you for choosing Express Print South Africa for all your printing needs!