Express Print South Africa
Standard Terms and Conditions
Terms of sale, printing, signage, branding, production and customer service.
Last updated: 11 October 2026These Terms and Conditions apply to all quotations, invoices, orders, artwork, printing, signage, branding, garment printing, promotional products, packaging, urgent jobs, same-day jobs, delivery, collection, installation, complaints, credits, reprints and related services supplied by Express Print South Africa.
By requesting a quotation, approving a quotation, making payment, submitting artwork, approving a proof, confirming an order, collecting goods, accepting delivery, or instructing Express Print South Africa to proceed, the customer confirms acceptance of these Terms and Conditions.
About these terms (clauses 1–5)
COMPANY IDENTITY
Express Print South Africa is a printing, branding, signage and production service provider operating in South Africa. The business provides fast-turnaround and standard-turnaround production services subject to capacity, payment confirmation, material availability, supplier availability, artwork readiness, customer cooperation and operational conditions.
APPLICATION OF TERMS
These Terms apply to all customers, including individuals, companies, resellers, agencies, schools, churches, organisations, associations, government departments, corporate buyers and any other person or entity placing an order with Express Print South Africa.
ACCEPTANCE OF TERMS
A customer accepts these Terms by requesting work, accepting a quotation, paying an invoice, submitting artwork, approving a proof, sending a purchase order, confirming instructions by email or WhatsApp, collecting goods, accepting delivery, or permitting production to commence.
TERMS FORM PART OF EVERY ORDER
These Terms form part of every quotation, invoice and accepted order issued by Express Print South Africa, whether or not repeated in full on each document. Quotations and orders are also subject to the applicable standard terms and conditions of the Printing Industries Federation of South Africa (PIFSA), where those terms have been made available to the customer. If an applicable PIFSA provision conflicts with an express term in the quotation or these Terms, the express term governs to the extent of that conflict, subject to applicable law.
CUSTOMER RESPONSIBILITY TO READ TERMS
The customer is responsible for reading and understanding these Terms before approving artwork, making payment, instructing production, accepting delivery or collecting goods. Failure to read the Terms does not remove their application.
Quotes, pricing & payment (clauses 6–17)
QUOTATIONS
All quotations are based on the information supplied by the customer at the time of quoting. Any change to quantity, size, material, colour, artwork, finishing, installation, delivery, urgency, deadline or production method may change the quoted price.
QUOTE VALIDITY
Unless otherwise stated in writing, each quotation is valid for 30 calendar days from its date of issue. During that period, the quoted price remains subject to material price increases, stock availability, sight and assessment of final artwork, and any change to the agreed specifications. If these affect the cost or feasibility of the work, Express Print South Africa will advise the customer of a revised price or specification before proceeding.
WRITTEN CONFIRMATION REQUIRED
No order is confirmed until Express Print South Africa has issued a quotation, invoice or written price confirmation and the customer has accepted the quotation by written instruction, payment, deposit, purchase order or other written confirmation accepted by Express Print South Africa.
FULL ORDER INFORMATION REQUIRED
Customers must provide complete and accurate order information, including product type, size, quantity, material, colour requirements, finishing, delivery address, billing details, artwork status, deadline, installation requirements and contact details.
INCOMPLETE OR UNCLEAR INSTRUCTIONS
Express Print South Africa is not liable for delays, incorrect production, wrong pricing, missed deadlines or customer dissatisfaction caused by incomplete, late, unclear, contradictory or inaccurate information supplied by the customer.
PRICING
All pricing is based on the specifications supplied and accepted at quotation stage. Additional work, changes, corrections, artwork preparation, urgent handling, delivery, installation, packaging, storage or special finishing may be charged separately.
VAT, LEVIES AND STATUTORY CHARGES
Prices exclude VAT unless clearly stated otherwise. VAT, environmental charges, packaging levies, government charges or other statutory costs may be added where applicable.
PAYMENT BEFORE PRODUCTION
Payment terms are strictly cash on delivery (COD) unless a credit application has been approved by the accounts department in writing. Where the quotation or invoice requires advance payment or a deposit, production will begin only after that payment is confirmed. Goods will not be released before the balance is paid unless approved credit terms apply.
PROOF OF PAYMENT
A proof of payment does not automatically confirm funds received. Express Print South Africa may wait for funds to reflect or for payment to be verified before commencing production, unless management agrees otherwise in writing.
NO AUTOMATIC CREDIT
Credit is available only after the customer’s credit application has been approved in writing by the accounts department. A purchase order, prior transaction or request for credit does not itself create a credit facility.
LATE PAYMENTS
Where credit has been approved and payment is late, Express Print South Africa may charge interest, suspend further work, withhold goods, withhold artwork, refuse collection, stop delivery or refer the matter for collection.
OWNERSHIP OF GOODS
All goods, artwork, designs, layouts, printed products, signage, materials and digital assets remain the property of Express Print South Africa until payment has been received in full.
Artwork, proofs & communication (clauses 18–29)
ARTWORK REQUIREMENTS
Customers must supply correct, high-resolution, print-ready artwork in a recognised graphics format suitable for the production method, with the required size, bleed and margins. All fonts must be included or outlined, and images must be supplied in CMYK colour mode unless Express Print South Africa specifies otherwise in writing. Final artwork remains subject to inspection before the order can be confirmed for production.
CUSTOMER-SUPPLIED ARTWORK
Where the customer supplies artwork, Express Print South Africa is not responsible for spelling errors, grammar errors, wrong phone numbers, wrong addresses, incorrect QR codes, low-resolution images, poor logo quality, missing fonts, wrong sizing, incorrect colours, layout errors or any defect contained in the supplied file.
ARTWORK CHECKING
Express Print South Africa may, where practical, identify obvious artwork concerns, but the business is not required to proofread, edit, correct, verify or professionally audit customer-supplied artwork unless a paid design or proofreading service has been agreed in writing.
DESIGN AND ARTWORK CHARGES
Artwork setup, design, layout, editing, redrawing, vectorising, formatting, resizing, reconstruction and correction are charged separately. Changes needed to correct problems in supplied artwork, customer-requested alterations and additional proofs may incur further charges. Express Print South Africa will advise the customer of applicable charges before carrying out additional work.
ARTWORK OWNERSHIP
Artwork, designs, layouts, concepts, templates and digital production files created by Express Print South Africa remain the intellectual property of Express Print South Africa until paid for in full. Production files may remain internal working files unless release is agreed in writing.
PROOFS
A proof may be provided for customer approval before production. Proofs may be digital, printed, photographic or written, depending on the product and production process.
PROOF APPROVAL
Once a customer approves a proof, the customer accepts the layout, wording, spelling, sizing, colours, images, logos, quantities, positioning, contact details and all visible elements shown on the proof.
APPROVED PROOF IS FINAL INSTRUCTION
Production will be based on the approved proof and accepted specifications. Any error approved by the customer remains the customer’s responsibility.
CHANGES AFTER APPROVAL
Any change requested after proof approval may result in additional charges, new artwork fees, material waste charges, delayed completion, amended lead times or production restart costs.
COMMUNICATION CHANNELS
Express Print South Africa may communicate by email, WhatsApp, telephone or in person. Formal quotations, approvals, artwork changes, billing information, complaints and critical production instructions should be given clearly in writing.
WHATSAPP COMMUNICATION
WhatsApp may be used for convenience, but fragmented, unclear, incomplete or contradictory WhatsApp messages may result in errors or delays. Express Print South Africa is not liable for issues caused by unclear WhatsApp instructions where no clear written final instruction was provided.
EMAIL PREFERRED FOR FORMAL MATTERS
Email is the preferred channel for formal quotations, order confirmations, artwork approvals, complaints, legal notices and billing details because it provides a clearer written record.
Turnaround & same-day (clauses 30–38)
SAME-DAY SERVICE
Same-day service is only considered where the customer has supplied full information, print-ready artwork, proof approval and confirmed payment by the required cut-off time, normally 9:00 AM, unless otherwise agreed in writing.
SAME-DAY SERVICE IS NOT GUARANTEED
Same-day service is a priority production attempt and is not an absolute guarantee. Same-day work is subject to capacity, machines, staff, material availability, supplier availability, electricity, courier availability, artwork readiness and operational conditions.
URGENT PRODUCTION RISK
Urgent, same-day, next-day, after-hours, weekend and rush orders carry higher production risk. The customer accepts that urgent work may have limited proofing time, limited correction time, limited supplier options and limited recovery time if unexpected issues occur.
ESTIMATED COMPLETION TIMES
All turnaround times, deadlines, collection times and delivery times are estimated completion times. Work may be completed earlier, on time or later depending on operational conditions. Estimated times are not penalties, warranties or absolute guarantees unless expressly stated in writing by management.
PLAN-AHEAD REQUIREMENT
Customers are advised to plan ahead and allow reasonable production time. Express Print South Africa is not liable for pressure, losses or disappointment caused by the customer placing an order too late for safe production.
SATURDAY, WEEKEND AND PUBLIC HOLIDAY WORK
Saturday, weekend and public holiday work is subject to shorter operating hours, limited staff, limited suppliers, limited courier availability and reduced production capacity. Urgent work on these days is accepted on a best-effort basis only.
RUSH SURCHARGES
Urgent, same-day, priority, weekend, after-hours or emergency work may attract rush surcharges. A rush surcharge pays for priority handling and does not create an absolute guarantee that the job will be completed by a specific time.
PRODUCT ELIGIBILITY FOR URGENT WORK
Not all products qualify for same-day, next-day or urgent production. Special signage, bulk garments, packaging, large-format printing, special finishing, installations, outsourced products and custom-manufactured goods may require longer lead times.
STANDARD LEAD TIMES
Standard lead times vary by product and may range from same day, next day, 48 hours, 3 to 7 working days or longer, depending on the product, artwork, finishing, quantity, supplier involvement and production method.
Materials & production (clauses 39–48)
OUTSOURCED OR PARTNER PRODUCTION
Express Print South Africa may use internal departments, partner factories, specialist suppliers, installers, couriers or subcontractors to complete an order. The customer authorises such arrangements where necessary for production, delivery or installation.
MATERIAL AVAILABILITY
All orders are subject to material availability. If a specific paper, vinyl, banner, board, garment, pen, promotional item, packaging item, colour, size or substrate is unavailable, Express Print South Africa may recommend or use a reasonable substitute where appropriate.
SUBSTITUTE PRODUCTS
Where an item is unavailable, discontinued, delayed or unsuitable, Express Print South Africa may offer a similar item of comparable value or function. Exact brand, model, shade, texture, batch or manufacturer cannot be guaranteed unless specifically agreed in writing.
MATERIAL AND BATCH VARIATION
Materials may differ slightly between batches, suppliers and production runs. Minor differences in shade, texture, thickness, finish, weight, rigidity or surface behaviour are accepted as normal production variation.
COLOUR VARIATION
Colours shown on screens, phones, tablets, PDFs and digital proofs may differ from printed output. A colour variation of up to 10% is generally accepted in commercial printing unless a paid colour matching process, physical sample approval or special colour contract has been agreed in writing.
REPRINT COLOUR VARIATION
Repeat orders and reprints may vary from previous runs due to machine settings, material batches, ink behaviour, temperature, humidity, supplier changes and production method. Exact repeat matching is not guaranteed unless expressly agreed in writing.
QUANTITY TOLERANCE
Printing, packaging and production orders may have reasonable quantity variations. A tolerance of up to 10% may apply to bulk production, packaging, plastic, paper, labels, promotional items, garment printing and manufactured products.
SETUP ALLOWANCE AND PRODUCTION SPOILAGE
Printing and branding require setup, testing, trimming, alignment and quality checks. A reasonable production allowance or spoilage margin may apply, especially on garments, bags, labels, packaging, promotional products and large-format work.
CUSTOMER-SUPPLIED ITEMS
Where customers supply garments, blanks, boards, substrates, materials or products for printing or branding, such items are supplied entirely at the customer’s risk. Express Print South Africa is not liable for damage, misprints, testing loss, handling marks or production failure on customer-supplied items unless gross negligence is proven.
RIGHT TO REFUSE UNSUITABLE MATERIALS
Express Print South Africa may refuse to print on supplied items or materials that appear unsuitable, damaged, unstable, unsafe, poor quality, incompatible with machines or likely to produce unsatisfactory results.
Delivery, collection & installation (clauses 49–61)
DELIVERY
Delivery may be arranged at an additional cost. Delivery times are estimates only and may be affected by courier capacity, traffic, weather, strikes, road conditions, incorrect addresses, customer availability or third-party delays.
DELIVERY RISK
Unless otherwise agreed in writing, risk passes to the customer when goods leave Express Print South Africa’s premises or are handed to a courier, driver, installer, representative or collection agent.
CUSTOMER DELIVERY DETAILS
The customer is responsible for supplying accurate delivery details, contact numbers, access instructions and recipient information. Express Print South Africa is not liable for failed or delayed delivery caused by incorrect or incomplete delivery information.
COLLECTION
Customers must collect completed goods promptly once notified. Collection may be refused until payment is complete.
INSPECTION ON COLLECTION OR DELIVERY
Customers must inspect goods on collection or delivery. Any visible issue must be reported immediately and before the goods are used, installed, worn, distributed, sold, altered or handed to third parties.
STORAGE OF COMPLETED GOODS
Express Print South Africa does not provide long-term storage unless agreed in writing. Goods not collected within 30 days may be treated as abandoned and may be disposed of, recycled, resold or stored at an additional charge.
CUSTOMER PROPERTY HELD ON PREMISES
Any customer property, materials, samples, supplied items or goods left at Express Print South Africa’s premises remain at the customer’s risk. Express Print South Africa is not liable for loss, damage, theft, fire, water damage or deterioration unless gross negligence is proven.
INSTALLATION
Where installation is required, the customer must ensure that the site is accessible, safe, ready and suitable for installation. Additional charges may apply for delays, unsafe sites, waiting time, return visits, access equipment, extra labour or changes to the installation scope.
SITE CONDITIONS
Express Print South Africa is not liable for installation delays or complications caused by poor surfaces, hidden wiring, weak walls, structural defects, weather, landlord restrictions, municipal restrictions, access problems or customer failure to prepare the site.
PERMISSIONS AND APPROVALS
The customer is responsible for obtaining landlord, municipal, body corporate, centre management, road authority or other permissions required for signage, installation, branding, displays or advertising unless Express Print South Africa has expressly agreed in writing to assist.
USE OF GOODS
The customer is responsible for ensuring that printed goods, signage, branding, packaging or promotional items are suitable for the intended purpose, environment and legal use before placing the order.
WEATHER AND OUTDOOR EXPOSURE
Outdoor signage, banners, stickers, boards, vehicle branding and displays may be affected by weather, wind, sun, rain, dust, heat, cleaning chemicals and surface conditions. Reasonable wear and tear is not a defect.
CARE AND MAINTENANCE
The customer is responsible for proper care, cleaning, handling, storage and maintenance of printed goods after collection or delivery. Damage caused by misuse, poor handling, incorrect washing, harsh chemicals, weather exposure or improper storage is not the responsibility of Express Print South Africa.
Returns, complaints & liability (clauses 62–78)
RETURNS
Custom printed, branded, personalised, manufactured, approved or specially sourced goods cannot be returned merely because the customer changed their mind, ordered incorrectly, supplied wrong artwork, missed an event, no longer needs the goods or expected a result not contained in the approved proof. Read our No Refunds Policy →
NO AUTOMATIC REFUNDS
Express Print South Africa does not offer automatic refunds for customised, printed, branded, personalised, urgent, approved or manufactured goods. Any remedy will be assessed according to the approved proof, order instructions, evidence supplied, production tolerance, industry standards and applicable law. Read our No Refunds Policy →
DEFECTIVE GOODS
Where goods are alleged to be defective, the customer must notify Express Print South Africa in writing within a reasonable time and must provide the invoice, proof of payment, approved artwork, photographs, videos, full explanation and the goods for inspection where required.
RETURN OF GOODS FOR ASSESSMENT
Express Print South Africa may require the customer to return the goods or make them available for inspection before any reprint, repair, replacement, credit or refund is considered.
ASSESSMENT OF COMPLAINTS
All complaints will be assessed against the quotation, invoice, approved proof, artwork supplied, written instructions, material limitations, production method, industry tolerance, photographs, samples and the condition of the goods.
CUSTOMER-CAUSED ERRORS
Express Print South Africa is not liable for errors, delays or losses caused by customer-supplied artwork, wrong instructions, late changes, missing information, poor-quality files, unclear communication, delayed payment, delayed approval, wrong quantities, wrong deadlines, wrong collection arrangements or failure to inspect proofs.
BUSINESS-CAUSED ERRORS
Where Express Print South Africa accepts that an error was caused by its production process and falls outside reasonable tolerance, the business may provide a fair remedy, which may include correction, repair, reprint, replacement, credit or refund, depending on the circumstances and applicable law.
REPRINTS
Where a reprint is approved, Express Print South Africa may require the return of the affected goods. Reprints will be limited to the affected portion of the order and will be based on the original approved artwork and specifications unless otherwise agreed.
CREDITS
Express Print South Africa may offer credit as a commercial remedy or goodwill gesture. A credit does not constitute an admission of liability unless expressly stated in writing.
USE OR DISTRIBUTION BEFORE COMPLAINT
Claims may be rejected or limited if the goods have already been used, worn, installed, distributed, sold, cut, altered, branded further, damaged, exposed to weather or otherwise handled in a way that prevents proper inspection or remedy.
CONSEQUENTIAL LOSS
Express Print South Africa is not liable for indirect, special or consequential losses, including loss of income, loss of profit, missed events, reputational harm, emotional distress, tender losses, advertising losses, penalties, staff costs, travel costs, courier costs or third-party claims.
LIMITATION OF LIABILITY
Where liability is proven, Express Print South Africa’s liability is limited to the amount paid for the affected goods or services, unless applicable law requires otherwise.
CONSUMER RIGHTS
Nothing in these Terms is intended to exclude, restrict or limit any consumer right that cannot lawfully be excluded under the Consumer Protection Act or any other applicable South African law.
REASONABLE OPPORTUNITY TO REMEDY
Where a concern is raised, the customer must give Express Print South Africa a reasonable opportunity to inspect the goods, assess the complaint and propose a lawful and fair remedy before the customer incurs third-party costs or seeks external remedies.
COMPLAINT INFORMATION
A customer submitting a complaint must provide the invoice or quotation number, proof of payment, approved proof, written instructions, photographs or videos of the alleged issue, date of collection or delivery, full facts of the complaint and the remedy requested.
UNSUPPORTED COMPLAINTS
Express Print South Africa may decline or dispute any complaint that is unsupported by proof of purchase, proof of payment, approved artwork, written instructions, photographs, returned goods or other reasonable evidence.
FALSE OR MISLEADING CLAIMS
Express Print South Africa reserves the right to dispute false, exaggerated, incomplete, misleading or defamatory claims and may provide evidence to regulators, ombuds, attorneys, insurers, courts or other lawful forums where necessary.
Conduct, content & files (clauses 79–86)
RESPECTFUL COMMUNICATION
Customers, staff, managers and representatives must communicate respectfully. Abusive, threatening, defamatory, discriminatory, aggressive or harassing conduct may result in communication being limited to email, management or legal representatives.
RIGHT TO REFUSE SERVICE
Express Print South Africa may refuse, suspend or cancel service where a customer is abusive, dishonest, threatening, repeatedly changes instructions, refuses to pay, submits unlawful content, submits offensive content, or creates unreasonable operational risk.
UNLAWFUL OR OFFENSIVE CONTENT
Express Print South Africa may refuse to print or produce material that is unlawful, defamatory, hateful, fraudulent, obscene, discriminatory, misleading, infringing, politically sensitive in a risky manner, or otherwise unsuitable at management’s discretion.
CUSTOMER WARRANTY ON CONTENT
The customer warrants that they have the right to use all logos, images, photographs, fonts, trademarks, names, slogans, designs and content supplied for printing. The customer indemnifies Express Print South Africa against any copyright, trademark, privacy, defamation or intellectual property claim arising from customer-supplied content.
MARKETING SAMPLES
Express Print South Africa may photograph or display completed work for portfolio, marketing or quality-control purposes unless the customer gives written instruction before production that the work is confidential.
CONFIDENTIALITY
Where a customer clearly identifies information as confidential before production, Express Print South Africa will take reasonable steps to treat such information confidentially, subject to operational requirements and lawful disclosure.
DATA AND FILE STORAGE
Express Print South Africa may retain customer files for operational convenience but is not obliged to store artwork, proofs, designs, communication or production files indefinitely. Customers should keep their own copies of all important files.
FILE RELEASE
Print-ready customer-supplied files remain the customer’s files. Working files, editable files, design files, templates and production files created by Express Print South Africa are not automatically released unless paid for and agreed in writing.
General (clauses 87–100)
FORCE MAJEURE
Express Print South Africa is not liable for delay or failure to perform caused by circumstances beyond its reasonable control, including load-shedding, power failure, machine breakdown, supplier failure, material shortages, strikes, protests, civil unrest, courier delays, internet failure, extreme weather, fire, flood, crime, accidents, illness or acts of government.
SUPPLIER AND THIRD-PARTY DELAYS
Express Print South Africa is not liable for delays caused by suppliers, couriers, landlords, installers, municipalities, body corporates, centre management, transport providers or other third parties outside its direct control.
ORDER CANCELLATION
Orders cannot be cancelled without cost once artwork, sourcing, procurement, production, printing, manufacturing, booking, outsourcing or setup has begun. Any approved cancellation may be subject to charges for work already done, materials ordered, supplier costs and administration.
AMENDMENTS TO ORDERS
Any amendment to an order must be accepted by Express Print South Africa in writing. Amendments may change the price, lead time, material availability and production schedule.
SPLIT ORDERS AND PART DELIVERIES
Express Print South Africa may complete, deliver or allow collection of an order in parts where practical. Delay in one part of an order does not automatically cancel the remaining parts.
CUSTOMER DELAYS
If the customer delays approval, payment, artwork, information, collection, delivery access or installation access, Express Print South Africa is not responsible for resulting delays, price changes, missed deadlines or storage issues.
ABANDONED ORDERS
Orders, materials or goods left unpaid, uncollected or unresolved for more than 30 days after notice may be treated as abandoned, unless otherwise agreed in writing.
ADMINISTRATION RECORDS
Express Print South Africa may rely on its invoices, quotations, approved proofs, email records, WhatsApp records, delivery notes, production records, photographs and internal notes as evidence of the order history and customer instructions.
NO WAIVER
Any goodwill gesture, discount, credit, reprint, repair, replacement, late acceptance, special arrangement or management decision does not waive Express Print South Africa’s rights under these Terms.
SEVERABILITY
If any clause of these Terms is found to be invalid, unlawful or unenforceable, the remaining clauses will continue to apply.
CHANGES TO TERMS
Express Print South Africa may update these Terms from time to time. The Terms applicable to an order are the Terms in force at the time the order is accepted, unless otherwise agreed in writing.
GOVERNING LAW
These Terms are governed by the laws of South Africa.
DISPUTE RESOLUTION
The parties should first attempt to resolve any dispute directly and in good faith by written communication. Where a dispute cannot be resolved directly, it may be referred to the appropriate forum, ombud, regulator, attorney, tribunal or court with jurisdiction.
WHOLE AGREEMENT
These Terms, the applicable PIFSA terms referred to in clause 4, the quotation, invoice, approved proof and written order instructions together constitute the agreement between the customer and Express Print South Africa. No verbal statement, assumption or expectation will override those written documents unless confirmed in writing by management.
Express Print South Africa
Rivonia Central, Oriental City Rivonia, Corner Rivonia Boulevard and 9th Avenue, Rivonia, Sandton, Johannesburg, 2128
Email: [email protected] | Website: www.expressprint.co.za
Sales WhatsApp: +27 63 132 8088 / +27 67 741 0422 / 083 420 8740
Admin: 073 625 5637
