Terms and Conditions for Express Print South Africa

EXPRESS PRINT TERMS & CONDITIONS
Effective Date: 15 January2025 | Governing Law: Republic of South Africa

1. DEFINITIONS

“Business Day” means 08:00-17:00 SAST weekdays excluding public holidays. “Approved Artwork” means client-provided files meeting §3 specifications.

2. BINDING AGREEMENT

These written Terms supersede all verbal representations by Express Print staff (CPA Section 22). Electronic acceptance constitutes binding agreement (ECTA Section 13).

3. ORDER REQUIREMENTS

2.1 Payment must clear before production commences.
2.2 Same-day orders:

• Deadline: 09:00 SAST

• Requires: Approved Artwork + cleared payment

4. ARTWORK SPECIFICATIONS

3.1 Client bears sole responsibility for:

• Print-ready files (300dpi, 3mm bleed)

• Embedded Pantone® (PMS) colours
  3.2 Errors causing reprints incur additional fees.

5. PRODUCTION TIMEFRAMES

4.1 Minimum 8 Business Hours required for all orders.
4.2 Same-day delivery voided automatically if §2-3 not satisfied.

6. DELAY LIABILITY EXCLUSIONS

Express Print is not liable for delays caused by:

• Eskom load-shedding/power failures

• Late material deliveries from suppliers

• Client errors (§3) or payment delays

7. DELIVERY TIMELINES

6.1 Pre-payment delivery estimates extend automatically to cover:

• Artwork revisions

• Payment clearance delays

• Client information errors

8. NO REFUNDS POLICY

All sales final (CPA Section 54(2)(c)). No refunds for:

• Completed orders

• Colour variations vs. approved proofs

• Negative/defamatory reviews (§18)

• Delays under §6

9. MATERIAL DEFECTS EXCEPTION

Refunds only considered for undisputed physical defects (CPA Section 56), provided:

• Reported within 48 hours of delivery

• Goods returned unused

10. RISK TRANSFER

Ownership and risk pass to client upon dispatch (CPA Section 19).

11. REVIEW POLICY

11.1 Genuine feedback is welcomed.
11.2 No refunds issued for negative reviews.
11.3 Defamatory reviews (false statements causing reputational harm) may result in:

• Legal action under Common Law

• Claims for damages + legal costs

12. CLIENT INDEMNITY

You indemnify us against losses from:

• Artwork copyright violations

• False/misleading reviews (§11.3)

• Delivery address errors

13. LIABILITY CAP

Maximum liability = order value paid (CPA Section 61(1)). Excludes indirect/consequential losses.

14. FORCE MAJEURE

Not liable for failures due to:

• National strikes

• Government actions

• Acts of God

15. TERMINATION

We may cancel orders if:

• Payment not cleared within 24h

• Artwork remains non-compliant after 2 requests

16. GOVERNING LAW

Disputes subject to exclusive jurisdiction of South African courts.

17. NOTICES

Legal notices valid via email to account-registered address (ECTA Section 11).

18. SEVERABILITY

If any clause is unenforceable, remainder survives fully valid.

19. AMENDMENTS

Terms updated periodically; continued use = acceptance. Archived versions at [URL].

20. ENTIRE AGREEMENT

Constitutes the complete understanding between parties (CPA Section 22).

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Key Compliance Anchors

Implementation Checklist

1. Add CPA/ECTA compliance statement:

   “These Terms comply with the Consumer Protection Act 68 of 2008 and Electronic Communications & Transactions Act 25 of 2002.”

2. Place §2-3 requirements (9AM deadline/Pantone®) in red bold text on order pages

3. Add mandatory checkboxes at checkout:
   ☐ “I accept §8 (No Refunds) & §3 (Artwork Specifications)”
   ☐ “I acknowledge §11.3 (Legal recourse for defamation)”

4. Create a standalone Artwork Guide hyperlinked from §3 with:

   • Pantone® embedding tutorials

   • File format requirements (PDF/X-1a preferred)

Recommended Legal Safeguards

• Document all client artwork submissions with timestamped approval records

• Implement 3-strike review response protocol:

  1. Request removal of false statements

  2. Issue formal cease-and-desist

  3. File damages claim (supported by sales data)

• Annual legal review to align with CPA amendments

Full Terms: https://expressprint.co.za/terms-and-conditions/
Contact: legal@expressprint.co.za