Return & exchange policy
Everything we make is custom printed or branded for you, so we don't offer refunds. If something is wrong because of us, we fix it: report it within 24 hours and we reprint, replace or correct it at no cost.
When we will fix it
An exchange, reprint or correction is offered, at our discretion, when a valid complaint is reported within 24 hours and meets one of these conditions.
✓ Qualifies for an exchange or reprint
- Incorrect product delivered: it doesn't match your final approved order, for example flyers instead of booklets, or T-shirts with the wrong artwork.
- Defective or damaged items: visibly damaged on delivery or collection and not tampered with, such as torn banners, missing quantities or misprints.
- Our design or print error: a verified error on our side after artwork approval, such as a spelling error introduced by our design team or a colour issue caused during printing.
✗ Does not qualify
- Errors in the artwork you supplied (spelling, low-resolution logos)
- Errors in a design or proof you approved (spelling, layout, positioning)
- Delays in collection or delivery beyond our control
- Colour differences between screen and print
- Change of mind after production has started
- Not reading the product description or specifications before buying
- Not liking the design after you approved it
- Wear and tear or misuse after collection or delivery
Please check your proof carefully. We can't accept a return if you approved a design or artwork that later turns out to contain an error you didn't pick up during approval.
What this covers
The no-refund policy applies to all products and services, including:
Refunds are not issued under any circumstances, including dissatisfaction with a design, incorrect orders placed by the customer, or late collection.
How to request an exchange
Tell us within 24 hours
Email [email protected] or WhatsApp 063 132 8088 or 067 741 0422 with:
- your order number
- photos of the issue
- a clear explanation
Bring the product back
Return the items with your original invoice to Shop L23, Rivonia Central, Oriental City Rivonia, corner Rivonia Boulevard & 9th Ave, Sandton, 2128 (opposite News Cafe Rivonia).
We inspect and fix it
Our quality control team inspects the items within 2–3 business days. If it qualifies, we reprint, replace or correct it at no extra cost.
Resolution timeframe
| Step | What to expect |
|---|---|
| Inspection | 2–3 business days after the items are returned |
| Reprint or replacement | 5–7 working days from approval of the claim |
| Updates | We keep you posted by email or WhatsApp on progress and the collection date |
| Collection | Reprints are collected from our shop unless delivery was arranged in the original order |
Final notes
Our commitment: we strive for excellence and transparency in every order. While our products are custom and non-refundable, we're committed to correcting genuine issues raised within the stated timeframe. See also our Terms & Conditions and No Refunds Policy.
Something not right with your order?
Report it within 24 hours with your order number and photos.
