Return & Exchange Policy

EXPRESS PRINT SOUTH AFRICA
Effective Immediately – No Refund Policy

At Express Print South Africa, we pride ourselves on delivering high-quality print, branding, signage, and packaging services with speed, precision, and care. Customer satisfaction is at the core of our business operations. However, due to the custom and personalized nature of our products and services, we have implemented a strict Return & Exchange Policy outlined below.

By placing an order with Express Print South Africa, you (the “Client”) agree to the terms and conditions listed in this Return & Exchange Policy.

🕒 Returns Timeframe

All complaints, concerns, or product issues must be reported within 24 hours of receiving your order. Any requests for returns or exchanges received after 24 hours of order delivery or collection will not be accepted or entertained, without exception.

We strongly encourage clients to inspect all items immediately upon receipt.

🚫 No Refunds – Exchange Only Policy

Express Print South Africa operates under a strict no refund policy.
This applies to all products and services sold, including but not limited to:

• Custom printed clothing (e.g., t-shirts, hoodies)

• Signage (e.g., banners, posters, correx boards, decals)

• Promotional items (e.g., wristbands, flyers, stickers)

• Packaging (e.g., paper bags, plastic bags, boxes)

• Business stationery (e.g., business cards, booklets, invoices)

• Vehicle branding and wraps

• All bespoke or personalised orders

Refunds will not be issued under any circumstances, including but not limited to dissatisfaction due to design, incorrect order placements, or delayed collections.

Instead, product exchanges or service corrections will be offered—strictly at our discretion—if valid complaints are lodged within 24 hours and meet the qualifying criteria.

✅ Qualifying Reasons for Exchanges or Reprints

An exchange or service correction will be considered only if one or more of the following conditions are met:

1. Incorrect Product Delivered: If the delivered product does not match the final approved order, such as receiving flyers instead of booklets or t-shirts with the wrong artwork.

2. Defective or Damaged Items: If the item is visibly damaged upon delivery or collection and has not been tampered with. This includes torn banners, missing quantities, or misprints.

3. Design or Print Error Caused by Express Print: If there is a verified printing or design error on our part after artwork approval, such as spelling errors introduced by our design team or colour issues caused during printing.

Note: No returns will be accepted if the client approved a design/artwork that later contains an error not identified during the approval process.

⚠️ Situations That Do Not Qualify for Return or Exchange

The following circumstances do not qualify for any returns, refunds, or exchanges:

• Customer errors in artwork submission (e.g., incorrect spelling, low-resolution logos)

• Design approved with errors by the customer, including spelling, layout, or positioning issues

• Delays in collection or delivery beyond our control

• Colour variation due to screen-to-print differences

• Change of mind after production begins

• Failure to read or understand product descriptions or specifications before purchase

• Customer dissatisfaction with design aesthetics after approval

• Wear and tear or misuse after collection or delivery

📦 How to Return or Request an Exchange

To initiate an exchange, the customer must follow this process:

1. Notify Us Within 24 Hours
   Send a WhatsApp message to:

   • 📱 +27 63 132 8088

   • 📱 +27 67 741 0422
     Or email: info@expressprint.co.za
     Provide:

   • Your order number

   • Photographic evidence of the issue

   • A clear explanation of the concern

2. Return the Product to Our Store
   Physical returns (if applicable) must be delivered back to our store:
   Shop L23, Rivonia Central, Oriental City Rivonia, Corner Rivonia Boulevard & 9th Ave, Sandton, 2128 (Opposite NewsCafe Rivonia)
   Returns must be accompanied by the original invoice.

3. Inspection and Verification
   Our quality control team will inspect the returned item(s) within 2–3 business days. If we verify that the product qualifies for an exchange, we will reprint, replace, or correct the issue at no additional cost.

🛠️ Resolution Timeframe

If the return qualifies for correction, you can expect:

• Reprint or Replacement: Within 5–7 working days from the date of approval

• Communication: We will notify you via WhatsApp or email on progress and collection date

• Collection: Reprints must be collected from our store unless delivery was arranged in the original order

📌 Final Notes

• One-time Correction Policy: Only one correction or reprint will be issued per complaint.

• Customer Negligence: If the error is found to be on the client’s part, no replacement or reprint will be offered.

• No Cash Refunds: As per company policy, all payments are final and non-refundable.

• Partial Returns: We do not accept partial returns or unused product returns after dispatch.

• Service Bookings (e.g., vehicle branding): If you fail to arrive for a scheduled appointment, rebooking may incur additional fees.

🔐 Our Commitment

At Express Print South Africa, we strive for excellence and transparency in every transaction. While our products are custom and non-refundable, we are fully committed to correcting genuine issues if raised within the stated timeframe and handled professionally.

We thank you for your understanding, cooperation, and continued support.

Contact Us

📞 Sales Department (WhatsApp):
+27 63 132 8088
+27 67 741 0422

📞 Admin (No WhatsApp):
+27 73 625 5637

📧 Email: info@expressprint.co.za
🌐 Website: www.expressprint.co.za

📍 Visit Us:
Shop L23, Rivonia Central
Oriental City Rivonia
Corner Rivonia Boulevard & 9th Ave
Rivonia, Sandton, 2128
(Opposite NewsCafe Rivonia)

Express Print South Africa – We Print. We Brand. We Deliver.
No Refunds. Exchanges Only If Reported Within 24 Hours.