Help centre
How can we help you today?
Search our answers or browse the topics below.
Ordering
6 articlesHow do I order online?
Can I order by email or WhatsApp?
I have placed my order. What now?
How do I track my order?
Can I change my order?
I cannot find a certain product
Payments
5 articlesHow can I pay?
When must I pay?
Does a proof of payment count?
I paid a deposit. When do I pay the balance?
Is online payment safe?
Artwork & design
6 articlesWhat files do you accept?
What is print-ready artwork?
Can you design my artwork?
Do you have templates?
Will I see a proof?
Why do colours look different in print?
Turnaround & same day
6 articlesHow long will my order take?
Can you print the same day?
Do you offer next-day printing?
How quickly must I approve my proof?
How long do NCR books take?
Does design add time?
Collection & delivery
4 articlesCan I collect my order?
Do you deliver?
How much is delivery for diaries?
How long do I have to collect?
Minimums & pricing
5 articlesIs there a minimum online order?
Why do some products have a minimum quantity?
What is the minimum for T-shirts?
What are the minimums for NCR books and cards?
Do you give bulk prices?
Products & branding
4 articlesWhich branding method should I choose?
Can I supply my own garments?
Can I see paper samples?
Can you brand promotional gifts?
Returns & reprints
3 articlesSomething is wrong with my order
Do you give refunds?
What does not qualify?
Business & accounts
5 articlesCan I become a reseller?
I need a statement or invoice
My invoicing details are incorrect
Do you register companies?
Can I open an Express Print franchise?
Contact us
4 articlesHow do I contact Express Print?
What are your opening hours?
Can I speak to a senior manager?
Where are you?
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Still need help?
Our team is happy to help, Monday to Friday, 08:30 to 17:00.